At KHONSU, our mission is to ensure every piece you wear makes you feel powerful, radiant, and rooted. As an online-only brand with global production partners, our return policy is designed to be fair, simple, and sustainable.
We do not accept physical returns, as all products are shipped directly from our global suppliers. Instead, we may offer store credit, discounts, or replacements depending on your situation.
Due to hygiene and safety concerns, we do not accept returns on any items. Once tried on or worn, swimwear or other clothing items cannot be resold or handled further. This policy protects all customers and ensures that every KHONSU piece remains sacred, clean, and untampered with.
All items — including full-priced, discounted, and promotional pieces — are non-refundable. This is because each item is produced and shipped on-demand through our low-waste fulfillment model. Offering refunds for made-to-order garments would increase cost, waste, and environmental impact — which goes against our values of intentional, conscious fashion.
Items are not eligible for return or credit if they are returned without contacting us first, worn or washed, damaged by the customer, or if claims are made after the 7-day window. Final sale or custom items are also excluded.
However, if your order arrives damaged, incorrect, or defective, we’ll make it right. Email us at khonsuofficial22@gmail.com within 7 days of receiving your order. Be sure to include your order number and clear photos of the item and packaging, along with a short explanation of the issue. We’ll arrange either a free replacement or a store credit depending on the situation. There is no need to return the damaged item.
As a conscious fashion house powered by global fulfillment, returning items to overseas suppliers is not sustainable or cost-effective. Our policy reduces waste and keeps things simple, while still supporting our customers with integrity.
Every KHONSU piece is created with purpose. If you have any questions or need assistance, please don’t hesitate to contact us at khonsuofficial22@gmail.com. We’re here to help.
