Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We require you to report these issues within a certain time frame after receiving your order (e.g., 7 days).
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
We accept exchanges and refunds on products that meet our return criteria. If you need to exchange an item for the same item, send us an email at [insert contact email]. Once we receive and inspect your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within a certain number of days.
To return your product, you should mail your product to Halsjögatan 37, Malmö, Sweden. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For defective or damaged products, we will cover the return shipping costs. This will be communicated to you at the time of handling your return.
For any return-related queries or to initiate a return, please email us at khonsuofficial22@gmail.com